How to succesfully train your Agent

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Additional training of the Agent from the Analytics tab

The
@Platform
provides the ability of semi-automatic additional training of
@Agent
s using
@Request
of Interlocutors.
To view the
@Request
s recognized and not recognized by the
@Agent
, go to the
@Analytics Tab
.
In the filters, in the
@Agent
s field, select the
@Agent
which needs to be further trained. Set up other filters if necessary.
To activate the used filters, press the SHOW REPORTS button.
The Status column displays two types of statuses: recognized (if the
@Request
is recognized by the
@Agent
and assigned to one of the
@Intent
s) and unrecognized (if the
@Request
is not recognized, the
@Agent
could not assign it to any of the
@Intent
s). ​
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Additional training of the Agent using unrecognized requests

Select the
@Request
that the
@Agent
did not recognize and click on the arrow icon next to the unrecognized status. ​
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The window for adding a
@Request
to the
@Intent
will open. ​
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In the
@Intent
field, select one of the existing
@Intent
s, in the
@Training Dataset
of which you want to add the selected
@Request
. Save your changes by clicking the Add button. ​
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If the
@Request
does not belong to any of the existing
@Intent
s and you need to create a new one, enter a name for the new
@Intent
in the
@Intent
field and click the New intent button. Afterwards the Add button will become active. Click it to add the
@Request
to the
@Training Dataset
of the new
@Intent
. ​
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If necessary, the
@Request
in the Request field can be edited.
If the Mark as resolved checkbox is checked, this
@Request
will be marked as Resolved in the
@Request
Table. This allows you to track which of the
@Request
s have already been viewed.
If you do not want to add a
@Request
to any of the
@Intent
s, but want to indicate that the
@Request
has been reviewed, manually check the Resolved column. ​
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Additional training of the Agent on incorrectly recognized requests

If a
@Request
has a recognized status in the Status column, but an incorrect
@Intent
is specified in the
@Intent
column, this
@Request
can be added to the
@Training Dataset
of the desired
@Intent
. Then in the future the
@Agent
will assign such a
@Request
to the correct
@Intent
.
To do this, similar to the case with unrecognized
@Request
s, follow the arrow opposite the recognized status. Select the
@Intent
that the
@Request
belongs to, or create a new one. Check Mark as resolved and click Save.
Important: in order for the changes to take effect, do not forget to retrain your
@Agent
using the Train button in
@BotBuilder
.
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