Graphlogic.ai documentation

How to check Analytics for yur Agents

Agent usage report

The

@Platform⁠

implements the ability to receive a file (.csv) by email, which contains information about how many times a certain slot was completed for the selected period of time and general statistics for an agent.

Request and receive a file

You can request a report on

@Agent⁠

usage on the Analytics Tab.

Set the Analytics filters to the required values.

Click the Agent usage button on the EXPORT panel. After this, the upload request will be sent to the

@Platform⁠

, where it will wait for processing in the general queue of upload requests.

⁠

You will receive a notification that the report will be sent to the email address to which your account is registered on the

@Platform⁠

⁠

If one

@Agent⁠

was selected in the analytics filters, after the system completes the request, an email with a link to download the file is sent to the user’s account. The link is valid for 24 hours.

If several

@Agent⁠

s were selected in the analytics filters, several letters will be sent, one for each

@Agent⁠

If there is no

@Conversation⁠

for one or more selected

@Agent⁠

s during the specified period, then empty reports will be received for these

@Agent⁠

The maximum delay between placing a request in the queue and sending the file by email is 24 hours.

Important: since the formation of the file takes some time, it will include the data that was in the system at the time when it was time to process the request. That is, the data available in analytics at the time of sending the request and the data in the file may differ.

Important: at the moment there is no limit on the number of requests sent, therefore, when sending repeated requests, there may be delays in receiving files, as well as mass receipt of letters by mail.

Report file

The

@Agent⁠

usage report file has the extension .csv. Line separator is comma;

File encoding: UTF-8;

The file has a tabular structure;

The file can be opened with text editors;

The file can be opened with spreadsheet editors: Google Sheets, Open Office, Pages, MS Excel. It is not recommended to use MS Excel, since the file in one cell may contain values with line breaks (for example, bot text in several paragraphs), MS Excel may not process such breaks correctly, and the table structure will be broken

Table columns and their contents:

⁠

Total chats — total number of

@Chat⁠

s in the period

New chats — number of new

@Chat⁠

s that appeared in the period

Total dialogs — total number of

@Dialog⁠

s in the period

Total agent versions — number of

@Agent⁠

versions = number of

@Agent⁠

@Training⁠

+ initial version of the

@Agent⁠

at the beginning of the period

Total conversation time — the sum of the durations of the

@Dialog⁠

Avg. dialog duration — average duration of

@Dialog⁠

s that have a start and end date and time in the table

Slot Statistics:

Slot id —

@Slot⁠

Slot type —

@Slot⁠

type

Slot name — name of the

@Slot⁠

Total executions — total number of uses of the

@Slot⁠

Unique chats — in how many unique

@Chat⁠

s was this

@Slot⁠

executed

Unique dialogs — in how many unique

@Dialog⁠

s was this

@Slot⁠

executed

Request and receive a file

Report file

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