Graphlogic.ai documentation

How to check Analytics for yur Agents

Chat context report

The

@Platform⁠

implements the ability to receive a file (.csv) by email with a

@Context Variable⁠

s of all

@Chat⁠

s that meet the conditions of the installed analytics filters.

Request and receive a file

You can request a report on

@Chat Context⁠

on the Analytics Tab.

Set the Analytics filters to the required values.

Click the Chat context button on the EXPORT panel.

⁠

When you click the button, a modal window with report filters appears.

⁠

The All user-defined variables filter is responsible for

@User Context Variables⁠

;

The All channel variables filter is responsible for

@Channel Variables⁠

;

The All system variables filter is responsible for

@System Context Variables⁠

;

The Specific variables filter is responsible for specific

@Context Variable⁠

When you activate the Specific variables toggle switch, an input field will appear below.

To include a context variable in a report, you must specify them in the field, separated by commas.

The limit on the number of uploaded specific context variables is 40 pieces. If you specify more than 40 variables in a field, only the first 40 variables specified in the field will be included in the report.

Select the required filters and click the GET REPORT button. After this, the upload request will be sent to the

@Platform⁠

, where it will wait for processing in the general queue of upload requests.

You will receive a notification that the report will be sent to the email address to which your account is registered on the

@Platform⁠

⁠

If one

@Agent⁠

was selected in the analytics filters, after the system completes the request, an email with a link to download the file is sent to the user’s account. The link is valid for 24 hours.

If several

@Agent⁠

s were selected in the analytics filters, several letters will be sent, one for each

@Agent⁠

If there is no

@Conversation⁠

for one or more selected

@Agent⁠

s during the specified period, then empty reports will be received for these

@Agent⁠

The maximum delay between placing a request in the queue and sending the file by email is 24 hours.

Important: since the formation of the file takes some time, it will include the data that was in the system at the time when it was time to process the request. That is, the data available in analytics at the time of sending the request and the data in the file may differ.

Important: at the moment there is no limit on the number of requests sent, therefore, when sending repeated requests, there may be delays in receiving files, as well as mass receipt of letters by mail.

Report file

The

@Chat Context⁠

report file has the extension .csv. Line separator is comma;

File encoding: UTF-8;

The file has a tabular structure;

The file can be opened with text editors;

The file can be opened with spreadsheet editors: Google Sheets, Open Office, Pages, MS Excel. It is not recommended to use MS Excel, since the file in one cell may contain values with line breaks (for example, bot text in several paragraphs), MS Excel may not process such breaks correctly, and the table structure will be broken

Table columns and their contents:

⁠

@Chat⁠

information — first 7 columns (A-H)

CHAT_ID —

@Chat⁠

AGENT —

@Agent⁠

’s name

CHAT CREATED (not available in Chat context (new) report) — date and time of creation of the

@Chat⁠

, i.e. date and time of the start of the first

@Dialog⁠

in this

@Chat⁠

. Format HH:MM:SS DD.MM.YYYY (UTC).

TOTAL ACTIVE DIALOGS — the number of active

@Dialog⁠

s in each

@Chat⁠

during the period.

LAST DIALOG STARTED — date and time of the start of the last

@Dialog⁠

in this

@Chat⁠

. Format HH:MM:SS DD.MM.YYYY (UTC)

LAST MESSAGE TIME (not available in Chat context (new) report) — date and time of the last message in the

@Chat⁠

, i.e. date and time of the last message in the last closed

@Dialog⁠

of this

@Chat⁠

. Format HH:MM:SS DD.MM.YYYY (UTC)

LAST MESSAGE AUTHOR (not available in Chat context (new) report) — the author of the last message in the

@Chat⁠

agent — message author is

@Agent⁠

⁠

user — message author is

@Bot User⁠

LAST MESSAGE (not available in Chat context (new) report) — text of the last message in

@Chat⁠

or button text if the button was pressed

⁠

@Context Variable⁠

s — starting from column 9 (J)

⁠

@System Context Variables⁠

@Channel Variables⁠

and

@User Context Variables⁠

selected in the filters are downloaded.

Column headings with

@Context Variable⁠

s values have the format: CONTEXT_<variable name>, for example, CONTEXT_channel_chat_id, and are ordered alphabetically

One column in a file (variable) can contain both empty and non-empty values. If the column contains an empty value, then this variable is not present in the

@Chat Context⁠

or contains an empty value.

Request and receive a file

Report file

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