Defining the Goal and Necessary Functionality

Before creating an

@Agent⁠

, define:

The goal of creating the

@Agent⁠

(for example, to assist customers with flight bookings or onboard new employees into company processes).

The target audience of the

@Agent⁠

(for example, company employees or university students).

The problems the

@Agent⁠

is designed to solve (for example, choosing the right flight or finding a specific office location for an employee).

The advantages of an

@Agent⁠

over other solutions for your company (for example, the tasks it can perform that are impossible with an application or website).

Keep these points in mind throughout the creation of the

@Agent⁠

The goal and tasks of the

@Agent⁠

are closely related to its target audience. For example, if you are planning to create a

@Agent⁠

for onboarding new employees, the list of

@Agent⁠

scenarios will be broader than if it were intended to assist existing employees. You need to consider the topics that the

@Agent⁠

will support, the questions it will answer, and the problems it will solve.

For example, the topics could include general company information, the process of obtaining certificates, the process of arranging business trips, and more.

Examples of questions could be: “How to obtain a tax statement?", "What documents are required for a business trip?", “Tell me about the company".

Examples of tasks could be: sending a certificate to an ERP system, providing information about the company, changing a password, finding a specific product in a catalog, extracting employee information from a database.

Once you have defined the goal, target audience, and tasks to be solved, you need to consider the functionality of the

@Agent⁠

. Prepare a draft of possible options (you can represent the interaction algorithm of the

@Agent⁠

as a flowchart) and decide what functionality you will need. This could include:

Recording and storing data obtained from the

@Agent⁠

Extracting information from knowledge bases.

Extracting information from external systems through integration.

Sending information to external systems through integration.

After completing these steps, you can proceed to prepare the data for the

@Agent⁠

Want to print your doc?
This is not the way.

Try clicking the ⋯ next to your doc name or using a keyboard shortcut (

CtrlP

) instead.