Graphlogic.ai documentation

Omnichannel platforms

Edna Pulse

Edna Pulse is the official provider of WhatsApp Business. Using the “Edna Pulse” connector, you can create a

@Bot⁠

in WhatsApp Business Account (WABA).

Connection

1. Bot configuration on Edna Pulse side

First of all, you need to configure the Edna Pulse.

Edna Pulse⁠

. An account is created through Edna Pulse technical support.

Go to Settings → Channels.

⁠

The section must have at least one existing channel. Otherwise, contact Edna Pulse technical support to create it.

Go to the Cascades section. Click on the Add cascade + button.

⁠

Write down the name of the cascade.

⁠

In the Create a cascade section, in The message in channel field, select a channel. At the moment, only WhatsApp channels are available for integration, i.e. only cascades with one point are available for creation.

⁠

Save the cascade by clicking the Save button.

⁠

Confirm the action in the pop-up window.

⁠

After saving the cascade, its ID will appear in the Cascade ID field. You will need it later when setting up the

@Project Channel⁠

⁠

Go to the Integration → Testing section.

⁠

Copy the value from the Your API key field. You will need it later when setting up the

@Project Channel⁠

2. Agent channel configuration in the Platform

You need to create and configure an

@Project Channel⁠

with the “Edna Pulse” connector.

Click on the agent settings button.

⁠

Click the Add channel button.

⁠

The

@End Channel⁠

selection panel will open.

⁠

Select

@Edna Pulse⁠

The

@Project Channel⁠

creation panel will open.

⁠

Optionally, enter a title for this

@Project Channel⁠

in the Name field with the placeholder New channel.

⁠

Enter the link

https://app.edna.ru/api⁠

https://app.edna.io/api⁠

in the Edna Pulse webhook URL field.

⁠

Paste the API key in the Edna Pulse token field.

⁠

Insert the cascade ID in the Edna Pulse cascadeId field.

⁠

To save the

@Project Channel⁠

without activating it, click the CREATE button.

⁠

To save and activate the

@Project Channel⁠

, click the CREATE & ACTIVATE button.

⁠

The

@Project Channel⁠

will be saved and activated if:

The

@Agent⁠

is trained;

The token in the Edna Pulse token field is unique (there are no active channels of the same type with the same token);

The channel address is accessible;

The channel webhook is registered succesfully.

The

@Project Channel⁠

will be saved but not activated if one or more conditions are not met.

To cancel

@Project Channel⁠

creation, click the CANCEL button.

⁠

Editing and Deleting Agent Channel

To edit an

@Project Channel⁠

, click on its icon on the

@Agent⁠

card.

⁠

To edit the

@Project Channel⁠

name, click the field and enter a new value.

To edit the Edna Pulse token field, click the field and enter a new value.

To apply changes to an activated

@Project Channel⁠

, click the APPLY button.

⁠

Changes will be applied if:

The

@Agent⁠

is trained;

The token in the Edna Pulse token field is unique (there are no active channels of the same type with the same token);

The channel address is accessible;

The channel webhook is registered succesfully.

Changes will not be applied if one or more conditions are not met.

To deactivate the

@Project Channel⁠

, click the DEACTIVATE button.

⁠

To apply changes to a non-activated

@Project Channel⁠

, click the SAVE button.

⁠

To apply changes and activate the

@Project Channel⁠

, click the SAVE & ACTIVATE button.

⁠

Changes will be applied and the

@Project Channel⁠

will be activated if:

The

@Agent⁠

is trained;

The token in the Edna Pulse token field is unique (there are no active channels of the same type with the same token);

The channel address is accessible;

The channel webhook can be registered.

Changes will be applied but the

@Project Channel⁠

will not be activated if one or more conditions are not met.

To cancel making changes, click the CANCEL button.

⁠

To delete the

@Project Channel⁠

, click the DELETE button.

⁠

Communication

Message template

Templates are messages with which a WhatsApp

@Bot⁠

starts a

@Chat⁠

with the

@Bot User⁠

. To send a mailing to

@Bot User⁠

s on WhatsApp, you need to create a template, send it for approval, if unsuccessful, reformulate and send a new template, and if approved, initiate the mailing using the

@Notification⁠

@Slot⁠

Mapping of Channel variables from Edna Pulse

Mapping  of Channel variables from Edna Pulse

Channel variable

End channel

Variable in the body of an incoming request from a channel

Peculiarities

channel_visitor_id

Edna Pulse

subscriber.identifier

channel_conversation_id

Edna Pulse

subscriber.identifier

channel_visitor_firstname

Edna Pulse

userInfo.firstName

channel_visitor_lastname

Edna Pulse

userInfo.lastName

channel_visitor_account

Edna Pulse

userInfo.userName

channel_visitor_phone

Edna Pulse

subscriber.identifier

After sending a mailing by

@Notification

⁠

, this variable contains the phone number to which the mailing was sent

channel_visitor_email

Edna Pulse

channel_visitor_source

Edna Pulse

channel_visitor_auth

Edna Pulse

channel_visitor_location

Edna Pulse

channel_message_id

Edna Pulse

channel_message_recipient

Edna Pulse

channel_webhook_url

Edna Pulse

channel_reply_to

Edna Pulse

No results from filter

⁠

Communication in Edna Pulse

Communication in Edna Pulse

Functionality

Channel

Availability

Description

channel_chat_id

Edna Pulse

Yes

Format: channel_visitor_id|edna platform

Messages will reach the Bot User if the Agent writes first in an existing chat

Edna Pulse

Yes

Buttons

Edna Pulse

Yes

Buttons from 1 to 3 are transferred as buttons, 4 or more buttons are converted into a numbered list.

Transfer to operator

Edna Pulse

Transferring files as files from the Agent

Edna Pulse

Yes

Transferring files as links from the Agent

Edna Pulse

Yes

Receiving a file from the Bot User into a script

Edna Pulse

Yes

Format: file: file type|file id|link to the file

Example: file:video|01892905-e1ad-47c1-8a48-39303776b107|

https://files.mfms.ru/wabucket2/chatme_WA/GFgOgvt8SvmxTMwn3fDPsA.jpg?AWSAccessKeyId=wabucket2&Expires=1684850140&Signature=ky1QtB4FHMyIyhPPw5fDGccJGTI%3D

⁠

Receiving geolocation from an Bot User in a Script

Edna Pulse

Buttons from 1 to 3 are transferred as buttons, 4 or more buttons are converted into a numbered list.

Delivery of messages over 1000 characters from Agent to Bot User

Edna Pulse

Yes

Get a link to the lead source

Edna Pulse

Markdown usage

Edna Pulse

Yes

The following markup types are supported: *bold font* _italics_ *_bold italics_*

Mailing with Notification

Edna Pulse

Yes

Before creating a Notification slot, you must do the following:

1. Create a template in WhatsApp. 2. Create a channel(without this, the Slot cannot be saved).

Important: only one Agent can be connected to one WABA.

No results from filter

⁠

Connection

1. Bot configuration on Edna Pulse side

2. Agent channel configuration in the Platform

Editing and Deleting Agent Channel

Communication

Message template

Mapping of Channel variables from Edna Pulse

Communication in Edna Pulse

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