Agent usage

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Limits

The
@Platform
⁠
has limits on certain events. The table below shows all the limits and what happens when they are exceeded.
Limits
Limit
Amount
Limit Object
In (period of time)
Application area
Exceeding the limit
1
Limit on incoming messages
3
⁠
@Project Channel
⁠
request
second
⁠
@Company
⁠
: the limit applies to the
@Company
⁠
, i.e. all
@Incoming Request Slot
⁠
s to the channels of all
@Agent
⁠
s of the
@Company
⁠
are summed up and the limit is checked
⁠
@Platform
⁠
sends response: HTTP status: 429
The user's message is not processed by the
@Platform
⁠
2
Limit on
@Incoming Request
⁠
s
20
webhook requests
second
⁠
@Company
⁠
: the limit applies to the
@Company
⁠
, i.e. all
@Incoming Request Slot
⁠
s for
@Incoming Request Slot
⁠
webhooks from all
@Agent
⁠
s of the
@Company
⁠
are summed up and the limit is checked
⁠
@Platform
⁠
sends response: HTTP status: 429
3
Limit on mailing requests
20
webhook requests
second
⁠
@Company
⁠
: the limit applies to the
@Company
⁠
, i.e. all
@Incoming Request
⁠
s for
@Notification
⁠
webhooks of all
@Company
⁠
@Agent
⁠
s are summed up and the limit is checked
⁠
@Platform
⁠
sends response to
@Mailing Request
⁠
: HTTP status: 429
4
Limit on the number of iterations of the cycle per minute per
@Company
⁠
⁠
200
iteration in the
@Repeat
⁠
loop
minute
⁠
@Company
⁠
: the limit applies to all running
@Repeat
⁠
cycles in all all
@Agent
⁠
s of the
@Company
⁠
⁠
Exit to
@Repeat Limit
⁠
5
Limit on the number of iterations of the cycle of one
@Repeat
⁠
@Slot
⁠
⁠
500
iteration in the
@Repeat
⁠
loop
one hit in the
@Repeat
⁠
slot
one hit in the
@Repeat
⁠
slot
Exit to
@Repeat Limit
⁠
6
Limit on the size of the received body in the
@Incoming Request
⁠
⁠
10 KB
body size
​
​
If the body received in
@Incoming Request Slot
⁠
is more than 10 KB, then it is replaced with an empty {}.
7
Limit on the size of the received body in
@Notification
⁠
10 KB
body size
​
​
If the body received in
@Notification
⁠
is more than 10 KB, then it is replaced with an empty {}.
8
Limit on the size of the received body in response to an
@External Request
⁠
100 KB
body size
​
​
If the body is more than 100 KB, {”error”:”received body is too big, max 100kb allowed”}is written to the
@raw_response
⁠
variable
If the body is larger than 2 KB, but less than 100 KB, {”error”:”received body is larger than 2kb, you can parse it in External Request settings, but it will not be copied to raw_response”}is written to the
@raw_response
⁠
variable
9
Limit on the number of
@Vocabulary
⁠
s in a
@Company
⁠
40
⁠
@Vocabulary
⁠
​
⁠
@Company
⁠
When attempting to upload the 41st
@Vocabulary
⁠
to the
@Company Resources
⁠
, an error will occur with the text You have exceeded the maximum number (40) of vocabularies. and the
@Vocabulary
⁠
will not be uploaded to the
@Platform
⁠
.
10
Limit on the number of
@Entity
⁠
s in a
@Vocabulary
⁠
10000
⁠
@Entity
⁠
s in a
@Vocabulary
⁠
​
⁠
@Vocabulary
⁠
When attempting to upload a
@Vocabulary
⁠
with more than 10,000
@Entity
⁠
s in the
@Company Resources
⁠
, an error will occur with the text Entity count must be less than 10,000. and the
@Vocabulary
⁠
will not be uploaded to the
@Platform
⁠
.
11
Limit on the number of
@Synonym
⁠
s in an
@Entity
⁠
in a
@Vocabulary
⁠
500
⁠
@Synonym
⁠
s in an
@Entity
⁠
in a
@Vocabulary
⁠
​
⁠
@Entity
⁠
s in a
@Vocabulary
⁠
When attempting to upload a
@Vocabulary
⁠
with more than 500
@Synonym
⁠
s in at least one
@Entity
⁠
in the
@Company Resources
⁠
, an error will occur with the text Synonym count must be less than 500 (row <row number containing more than 500 synonyms>. and the
@Vocabulary
⁠
will not be uploaded to the
@Platform
⁠
.
There are no rows in this table
⁠
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