How to deploy your Agent to channels

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Markdown support in Agent End Channels

⁠
@Markdown
⁠
is a text markup language used to indicate formatting.
⁠
@Markdown
⁠
is supported by various
@End Channel
⁠
s, i.e.
@Markdown
⁠
-tagged text sent by the
@Agent
⁠
can be displayed to the
@Bot User
⁠
in formatted form.

Using Markdown in Slots

Types of
@Slot
⁠
s that support
@Markdown
⁠
:
Slot type
Description
Markdown is allowed
1
Text
The text
@Slot
⁠
allows you to display a text message contained in the TEXT LIST field of this
@Slot
⁠
on the
@Bot User
⁠
’s screen.
Yes
2
Attachment
The
@Attachment
⁠
@Slot
⁠
is intended for sending attachment files of the specified type from the
@Agent
⁠
to the
@Bot User
⁠
. For example, using this
@Slot
⁠
you can send an audio, video or image to an
@Bot User
⁠
, which will be displayed correctly in the messenger with a preview.
Yes
3
Slot Filling
The
@Slot Filling
⁠
@Slot
⁠
allows you to collect the
@Bot User
⁠
's answers to specific questions and store these answers in
@User Context Variables
⁠
. Unlike the “Text - Wait For Reaction - Memory” combination,
@Slot Filling
⁠
allows you to collect several
@Bot User
⁠
answers to several
@Agent
⁠
questions using only one
@Slot
⁠
.
Yes
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⁠

Final channels with Markdown support

⁠
@Markdown
⁠
support in
@End Channel
⁠
s:
Functionality
Channel
Availability
Description
1
Markdown usage
Jivo
Partially
Supported in widget. Whether
@Markdown
⁠
text appears in other channels depends on the channels themselves.
The following markup types are supported:
*italics*
_italics_
__bold font__
*__bold italics__*
[link](http://www.example.com/)
Known features: Telegram and VKontakte do not support
@Markdown
⁠
, the text arrives without markup.
2
Markdown usage
Telegram
Yes
Works according to ⁠
3
Markdown usage
Edna Chat Center
Partially
Supported in widget. Displaying
@Markdown
⁠
text in other channels is not supported.
The following markup types are supported:
*italics*
_italics_
__bold font__
*__bold italics__*
[link](http://www.example.com/)
`inline code`
4
Markdown usage
Chat2Desk
Partially
Supported in widget. Whether
@Markdown
⁠
text appears in other channels depends on the channels themselves.
The following markup types are supported:
*italics*
_italics_
__bold font__
*__bold italics__*
[link](http://www.example.com/)
5
Markdown usage
Microsoft Teams
Yes
​
6
Markdown usage
Edna Pulse
Yes
The following markup types are supported: *bold font* _italics_ *_bold italics_*
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⁠

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