Graphlogic.ai documentation

How to check Analytics for yur Agents

Stop slots report

The

@Platform⁠

implements the ability to receive a file (.csv) by email, which contains information on the

@Slot⁠

s on which the

@Dialog⁠

s in this

@Agent⁠

ended, while statistics are presented only for those

@Dialog⁠

s in which there was at least one message from the

@Bot User⁠

Request and receive a file

You can request a report on Stop

@Slot⁠

s on the Analytics Tab.

Set the Analytics filters to the required values.

Click the Stop slots button on the EXPORT panel. After this, the upload request will be sent to the

@Platform⁠

, where it will wait for processing in the general queue of upload requests.

⁠

You will receive a notification that the report will be sent to the email address to which your account is registered on the

@Platform⁠

⁠

If one

@Agent⁠

was selected in the analytics filters, after the system completes the request, an email with a link to download the file is sent to the user’s account. The link is valid for 24 hours.

If several

@Agent⁠

s were selected in the analytics filters, several letters will be sent, one for each

@Agent⁠

If there is no

@Conversation⁠

for one or more selected

@Agent⁠

s during the specified period, then empty reports will be received for these

@Agent⁠

The maximum delay between placing a request in the queue and sending the file by email is 24 hours.

Important: since the formation of the file takes some time, it will include the data that was in the system at the time when it was time to process the request. That is, the data available in analytics at the time of sending the request and the data in the file may differ.

Important: at the moment there is no limit on the number of requests sent, therefore, when sending repeated requests, there may be delays in receiving files, as well as mass receipt of letters by mail.

Report file

The Stop

@Slot⁠

s report file has the extension .csv. Line separator is comma;

File encoding: UTF-8;

The file has a tabular structure;

The file can be opened with text editors;

The file can be opened with spreadsheet editors: Google Sheets, Open Office, Pages, MS Excel. It is not recommended to use MS Excel, since the file in one cell may contain values with line breaks (for example, bot text in several paragraphs), MS Excel may not process such breaks correctly, and the table structure will be broken

Table columns and their contents:

⁠

SLOT_ID —

@Slot⁠

id;

SLOT_NAME — name of the

@Slot⁠

(when renaming the

@Slot⁠

, the last name is shown);

SLOT_TYPE —

@Slot⁠

type. Types of

@Slot⁠

s that can be reflected in the report:

⁠

@Wait For Reaction⁠

@Button Menu⁠

@Slot Filling⁠

— for those

@Dialog⁠

s in which there was at least one

@Bot user’s Message⁠

@Change Chat Mode⁠

— for those

@Dialog⁠

s in which there was at least one

@Bot user’s Message⁠

, ending in a transfer to the operator

QTY — the number of

@Dialog⁠

s that ended on this

@Slot⁠

Request and receive a file

Report file

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