Graphlogic.ai documentation

Platform user account

Subscription and Payment

Using the

@Platform⁠

on a commercial basis is based on the pricing policy, which you can review at the following link:

Pricing Policy⁠

Subscription Plans

Currently, there are three available

@Tariff Plan⁠

⁠

@Free⁠

—

@Free Tariff⁠

;

⁠

@Startup⁠

—

@Paid Tariff⁠

with fixed conditions;

⁠

@Custom⁠

—

@Paid Tariff⁠

with custom conditions based on agreement.

Upon registration, the user is automatically assigned the

@Free⁠

plan.

Switching between

@Tariff Plan⁠

s is done on the billing page:

Billing⁠

Plan

Maximum Number of Unique Interlocutor Agents

Maximum Number of Invited Company Users

Support

Free

200 per month

⁠

Support Telegram Channel

⁠

Startup

1250 per month

100

Custom

Depending on the agreement

There are no rows in this table

⁠

Switching Plans

To switch to a different plan plan, send an email to Support.

Subscription renewal is done in the same way.

Upgrade Periods

Billing Period

The

@Billing Period⁠

is the period during which the subscription is active.

During the

@Billing Period⁠

, each user with the

@Free Tariff⁠

has access to the full amount of traffic within the

@Traffic Limit in Billing Period⁠

@Paid Tariff⁠

s, each user also has access to the full amount of traffic within the

@Traffic Limit in Billing Period⁠

, provided that the

@Paid Period⁠

has not expired.

The duration of the

@Billing Period⁠

is the same for all plans: 1 month from a specific time and date to the same time and date of the following month (for example, from 14:11 on October 15th to 14:11 on November 15th).

Traffic Counter and Subscription Actualization

⁠

@Traffic Counter in Billing Period⁠

renews during the

@Subscription Update⁠

. The update process starts once a day at 02:00 UTC simultaneously for all users. It is a periodic task that includes the following:

Payment check:

If it is found that the

@Paid Period⁠

is complete and less than 24 hours have passed since its completion, no

@Agent Communication Blocking in Account⁠

occurs.

If it is found that the

@Paid Period⁠

is complete and 24 hours or more have passed since its completion,

@Agent Communication Blocking in Account⁠

occurs.

Corresponding

alerts⁠

are triggered.

Statistics collection: Traffic for all

@Agent⁠

s in

@Company⁠

is calculated from the beginning of the current

@Billing Period⁠

to the current moment.

Counter update: The

@Traffic Counter in Billing Period⁠

is updated based on the received traffic statistics. If it is the first day of a new

@Billing Period⁠

, the

@Traffic Counter in Billing Period⁠

is reset to zero.

Limit check: The

@Traffic Counter in Billing Period⁠

is compared to the

@Traffic Limit in Billing Period⁠

If it is found that the

@Traffic Counter in Billing Period⁠

exceeds the

@Traffic Limit in Billing Period⁠

and less than 24 hours have passed since the limit was exceeded, no

@Agent Communication Blocking in Account⁠

occurs.

If it is found that the

@Traffic Counter in Billing Period⁠

exceeds the

@Traffic Limit in Billing Period⁠

and 24 hours or more have passed since the limit was exceeded, an

@Agent Communication Blocking in Account⁠

occurs.

Corresponding

alerts⁠

are triggered.

Alert Type

Alert

Recipient

Condition

Notifications

Traffic Alert

Notification to the owner when the traffic limit reaches 90%

Company Owner

Traffic limit in the billing period has been exceeded by more than 90%, but less than 100%

Email notification sent to the owner informing about the exceeded limit; Subscription balance highlighted in orange

Traffic Alert

Notification to the owner when the traffic limit reaches 100%

Company Owner

Traffic limit in the billing period has been exceeded by 100% or more

Email notification sent to the owner informing about the exceeded limit; Subscription balance highlighted in red

Traffic Alert

Notification to all users of the current company about communication blockage due to traffic limit

Company Owner and invited users

Communication blockage of Agents in the account has occurred due to reaching the limit

User Console notification sent to all company users

Payment Alert

Notification to the owner 3 days before the end of the paid period

Company Owner

When it is detected that the paid period is expiring in 3 days

Email and notification sent to the owner

Payment Alert

Notification to the owner on the day of the end of the paid period

Company Owner

When it is detected that the paid period is expiring on the current day

Email and notification sent to the owner

Payment Alert

Notification to all users of the current company about communication blockage due to expired payment

Company Owner and invited users

Communication blockage of Agents in the account has occurred due to the expiration of the paid period

User Console notification sent to all company users

There are no rows in this table

⁠

Purchasing Traffic Boost Package

Currently, purchasing a traffic boost package is only possible through support. Please contact us at Support Email Address.

Subscription and Payment

Traffic Counter and Subscription Actualization

Purchasing Traffic Boost Package

Want to print your doc?
This is not the way.

Try clicking the ⋯ next to your doc name or using a keyboard shortcut (

CtrlP

) instead.