Transfer of the dialogue to the operator | Change Chat Mode slot

Purpose and general information

⁠

@Change Chat Mode⁠

is a

@Slot⁠

designed to transfer the

@Dialog⁠

to the operator, if the

@End Channel⁠

provides operator software. This closes the

@Dialog⁠

. For the

@End Channel⁠

that does not provide operator software, only the

@Dialog⁠

will be closed.

⁠

Slot creation and settings

Slot attributes

⁠

NAME* — the name of the

@Slot⁠

, which will be displayed in the

@Script Tree⁠

. The maximum length of a field value is 40 characters.

Slot operation

When the

@Agent⁠

executes a

@Change Chat Mode⁠

@Slot⁠

, the following occurs:

Sending a transfer control command to the operator in the

@End Channel⁠

;

Important: In
@Agent⁠
s launched via asynchronous channels (
⁠
), the
@Change Chat Mode⁠

@Slot⁠
must be preceded by the
@Wait For Reaction⁠

@Slot⁠
.

⁠

@Closing Dialog by Script⁠

Purpose and general information

Slot creation and settings

Slot attributes

Slot operation

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