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Graphlogic.ai documentation
Docs guide
How to create a bot
FAQ
What to prepare before creating your Agent
What is Graphlogic.ai
Releases history
How to get started with the Platform
How to create your Agent
How to use Chat Context in your Agent
How to succesfully train your Agent
How to deploy your Agent to channels
Agent usage
How to check Analytics for yur Agents
Additional information
Channel Integration
Resources & infrastructure requirements copy
Onboarding task
Messengers

line
Line messenger

⁠
Line
⁠
is an application for smartphones and PCs, that supports text messaging, audio and video calls, file transfer.

Connection

1. Creating a bot on the Line side

Set up a channel on the Line side and get a token using the instructions:
https://developers.line.biz/en/docs/messaging-api/getting-started/#using-console
⁠
⁠

2. Agent Channel Configuration on the Platform

You need to create and configure a
@End Channel
⁠
with a Line connector.
Click on the agent settings button. ​
image.png
⁠
⁠
Click the Add channel button. ​
image.png
⁠
⁠
The
@End Channel
⁠
selection panel will open. ​
image.png
⁠
⁠
Select Line Messenger.
The
@Project Channel
⁠
creation panel will open. ​
image.png
⁠
⁠
Optionally, enter a title for this
@Project Channel
⁠
in the Name field with the placeholder New channel. ​
image.png
⁠
⁠
Paste the
received token
⁠
into the Line channel token field. ​
image.png
⁠
⁠
Paste the webhook from the Chatbot webhook URL field in the Line settings.
You can copy the webhook by clicking the Copy this webhook button. ​
image.png
⁠
⁠
Optionally, enable receiving of service messages by switching the toggle switch. ​
image.png
⁠
⁠
To save the
@Project Channel
⁠
without activating it, click the CREATE button. ​
image.png
⁠
⁠
To save and activate the
@Project Channel
⁠
, click the CREATE & ACTIVATE button. ​
image.png
⁠
⁠
The
@Project Channel
⁠
will be saved and activated if:
The
@Agent
⁠
is trained;
The token in the Line channel token field is unique (there are no active channels of the same type with the same token);
The channel address is accessible;
The channel webhook is registered succesfully.
The
@Project Channel
⁠
will be saved but not activated if one or more conditions are not met.
To cancel
@Project Channel
⁠
creation, click the CANCEL button. ​
image.png
⁠
⁠

Editing and Deleting Agent Channel

To edit an
@Project Channel
⁠
, click on its icon on the
@Agent
⁠
card. ​
image.png
⁠
⁠
To edit any field, click the field and enter a new value.
To apply changes to an activated
@Project Channel
⁠
, click the APPLY button. ​
image.png
⁠
⁠
Changes will be applied if:
The
@Agent
⁠
is trained;
The token in the Line channel token field is unique (there are no active channels of the same type with the same token);
The channel address is accessible;
The channel webhook is registered succesfully.
Changes will not be applied if one or more conditions are not met.
To deactivate the
@Project Channel
⁠
, click the DEACTIVATE button. ​
image.png
⁠
⁠
To apply changes to a non-activated
@Project Channel
⁠
, click the SAVE button. ​
image.png
⁠
⁠
To apply changes and activate the
@Project Channel
⁠
, click the SAVE & ACTIVATE button. ​
image.png
⁠
⁠
Changes will be applied and the
@Project Channel
⁠
will be activated if:
The
@Agent
⁠
is trained;
The token in the Line channel token field is unique (there are no active channels of the same type with the same token);
The channel address is accessible;
The channel webhook can be registered.
Changes will be applied but the
@Project Channel
⁠
will not be activated if one or more conditions are not met.
To cancel making changes, click the CANCEL button. ​
image.png
⁠
⁠
To delete the
@Project Channel
⁠
, click the DELETE button. ​
image.png
⁠
⁠

Communication

To start communicating with the bot, you need to add it as a friend.
It is possible to add the bot to groups/rooms.
Service messages in Line
5
Message
End channel
Format in client_message
1
User added Bot as a friend
Line messenger
line_user_followed: used_id
2
User deleted Bot
Line messenger
line_user_unfollowed: used_id
3
Bot was added in a group
Line messenger
line_group_joined: used_id
4
Bot was deleted from a group
Line messenger
line_group_left: used_id
5
Bot was added in a room
Line messenger
line_room_joined: used_id
6
Bot was deleted from a room
Line messenger
line_room_left: used_id
7
User joined a group
Line messenger
line_member_joined: used_id
8
User left a group
Line messenger
line_member_left: used_id
No results from filter
⁠
More information about service messages and how to activate their transmission from the
@End Channel
⁠
:
Deployment of Agent to different channels
⁠
Mapping of Channel variables from Line
18
Channel variable
End channel
Variable in the body of an incoming request from a channel
Peculiarities
1
channel_visitor_id
Line messenger
user_id
​
2
channel_conversation_id
Line messenger
user_id / room_id / group_id
​
3
channel_visitor_firstname
Line messenger
No
​
4
channel_visitor_lastname
Line messenger
No
​
5
channel_visitor_account
Line messenger
No
​
6
channel_visitor_phone
Line messenger
No
​
7
channel_visitor_email
Line messenger
No
​
8
channel_visitor_source
Line messenger
No
​
9
channel_visitor_auth
Line messenger
No
​
10
channel_visitor_location
Line messenger
No
​
11
channel_message_id
Line messenger
No
​
12
channel_message_recipient
Line messenger
No
​
13
channel_webhook_url
Line messenger
No
​
14
channel_webhook_token
Line messenger
No
​
15
channel_service_data
Line messenger
No
​
16
channel_reply_to
Line messenger
no
​
No results from filter
⁠

Communication in Line
20
Functionality
Channel
Availability
Description
1
channel_chat_id
Line messenger
Yes
Format: chat_type::{user_id / room_id / group_id}
2
Messages will reach the Bot User if the Agent writes first in an existing chat
Line messenger
Yes
​
3
Buttons
Line messenger
Yes
​
4
Transfer to operator
Line messenger
No
​
5
Transferring files as files from the Agent
Line messenger
No
​
6
Transferring files as links from the Agent
Line messenger
Yes
​
7
Receiving a file from the Bot User into a script
Line messenger
Yes
​
8
Receiving geolocation from an Bot User in a Script
Line messenger
Yes
Format: location: coordinates|address
9
Delivery of messages over 1000 characters from Agent to Bot User
Line messenger
Yes
Format: type|file id|link to the file
10
Get a link to the lead source
Line messenger
No
​
11
Markdown usage
Line messenger
No
​
12
Mailing with Notification
Line messenger
No
​
No results from filter
⁠

Connection
1. Creating a bot on the Line side
2. Agent Channel Configuration on the Platform
Editing and Deleting Agent Channel
Communication
Service messages in Line
Mapping of Channel variables from Line
Communication in Line
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