Graphlogic.ai documentation

Messengers

Viber

⁠

Viber⁠

is a messenger application that allows you to send messages, make video and voice VoIP calls over the Internet.

Connection

1. Bot configuration on Viber side

First of all, you need to configure on the Viber side.

Viber⁠

Viber Admin Panel⁠

The

@Bot⁠

account creation form will automatically open. Fill in all required fields.

⁠

After filling in the fields, save the changes by clicking the Create button.

After creating an account for the

@Bot⁠

, a pop-up window will appear containing the bot token. Copy the token.

⁠

2. Agent channel configuration in the Platform

You need to create and configure an

@Project Channel⁠

with the “Viber” connector.

Click on the agent settings button.

⁠

Click the Add channel button.

⁠

The

@End Channel⁠

selection panel will open.

⁠

Select

@Viber⁠

The

@Project Channel⁠

creation panel will open.

⁠

Optionally, enter a title for this

@Project Channel⁠

in the Name field with the placeholder New channel.

⁠

Paste the

received token⁠

into the Viber token field.

⁠

To save the

@Project Channel⁠

without activating it, click the CREATE button.

⁠

To save and activate the

@Project Channel⁠

, click the CREATE & ACTIVATE button.

⁠

The

@Project Channel⁠

will be saved and activated if:

The

@Agent⁠

is trained;

The token in the Viber token field is unique (there are no active channels of the same type with the same token);

The channel address is accessible;

The channel webhook is registered succesfully.

The

@Project Channel⁠

will be saved but not activated if one or more conditions are not met.

To cancel

@Project Channel⁠

creation, click the CANCEL button.

⁠

Editing and Deleting Agent Channel

To edit an

@Project Channel⁠

, click on its icon on the

@Agent⁠

card.

⁠

To edit any field, click the field and enter a new value.

To apply changes to an activated

@Project Channel⁠

, click the APPLY button.

⁠

Changes will be applied if:

The

@Agent⁠

is trained;

The token in the Viber token field is unique (there are no active channels of the same type with the same token);

The channel address is accessible;

The channel webhook is registered succesfully.

Changes will not be applied if one or more conditions are not met.

To deactivate the

@Project Channel⁠

, click the DEACTIVATE button.

⁠

To apply changes to a non-activated

@Project Channel⁠

, click the SAVE button.

⁠

To apply changes and activate the

@Project Channel⁠

, click the SAVE & ACTIVATE button.

⁠

Changes will be applied and the

@Project Channel⁠

will be activated if:

The

@Agent⁠

is trained;

The token in the Viber token field is unique (there are no active channels of the same type with the same token);

The channel address is accessible;

The channel webhook can be registered.

Changes will be applied but the

@Project Channel⁠

will not be activated if one or more conditions are not met.

To cancel making changes, click the CANCEL button.

⁠

To delete the

@Project Channel⁠

, click the DELETE button.

⁠

Communication

Mapping of Channel variables from Viber

Mapping of Channel variables from Viber

Channel variable

End channel

Variable in the body of an incoming request from a channel

Peculiarities

channel_visitor_id

Viber

sender.id

Viber user id

channel_conversation_id

Viber

sender.id

Viber user id

channel_visitor_firstname

Viber

channel_visitor_lastname

Viber

channel_visitor_account

Viber

channel_visitor_phone

Viber

channel_visitor_email

Viber

channel_visitor_source

Viber

channel_visitor_auth

Viber

channel_visitor_location

Viber

channel_message_id

Viber

message_token

channel_message_recipient

Viber

channel_reply_to

Viber

No results from filter

⁠

Communication in Viber

Communication in Viber

Functionality

Channel

Availability

Description

channel_chat_id

Viber

Messages will reach the Bot User if the Agent writes first in an existing chat

Viber

Yes

Buttons

Viber

Yes

Button click comes as button label text

Transfer to operator

Viber

Viber does not have this functionality

Transferring files as files from the Agent

Viber

Transferring files as links from the Agent

Viber

Yes

Receiving a file from the Bot User into a script

Viber

Yes

Format:

тип|тип|id файла|ссылка на файл

Receiving geolocation from an Bot User in a Script

Viber

Yes

Format:

location:53.952693|27.781444

Delivery of messages over 1000 characters from Agent to Bot User

Viber

Yes

Get a link to the lead source

Viber

Markdown usage

Viber

Mailing with Notification

Viber

No results from filter

⁠

Connection

1. Bot configuration on Viber side

2. Agent channel configuration in the Platform

Editing and Deleting Agent Channel

Communication

Mapping of Channel variables from Viber

Communication in Viber

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