Graphlogic.ai documentation

How to check Analytics for yur Agents

Analytics tab and filters

At the moment, the analytics of the

@Dialog⁠

s of

@Bot User⁠

s with

@Agent⁠

s is presented on the

@Platform⁠

in the form of a table with the

@Request⁠

s of the

@Bot User⁠

On the Analytics tab, you can:

View

@Request⁠

s processed by

@NLU⁠

@Slot⁠

s included in the

@Script⁠

of all

@Agent⁠

s of the

@Company⁠

;

See the number of unique

@Chat⁠

@Dialog⁠

s and

@Request⁠

s for the period;

⁠

Filter

@Request Table⁠

data (details:

Applicable filters⁠

);

Download message history (details:

Message history⁠

);

Download

@Context Variable⁠

s (details:

Context variables report⁠

);

Download the statistics of passing by

@Slot⁠

s (more details:

Slot stats report⁠

);

Download an

@Agent⁠

usage report (more details:

Agent usage report⁠

);

Download a report of

@Dialog⁠

completion

@Slot⁠

s (more details:

Stop Slots report⁠

)

Information in the Request Table

When you open the tab, the number of

@Chat⁠

@Dialog⁠

s and

@Request⁠

s in the table is 0, and next to the

@Agent⁠

selection field in the Filter by chat data section , a warning is displayed that you must select at least one

@Agent⁠

. Also, when you open a tab, the value in the field FROM of the CREATION filter is preset to a month ago.

⁠

After selecting the

@Agent⁠

and applying other filters in the

@Request Table⁠

, you must click the SHOW REPORTS button . After that, the

@Request Table⁠

will display the

@Request⁠

s corresponding to the set filters. The list of all

@Request⁠

s processed by the

@NLU⁠

@Slot⁠

s included in the

@Script⁠

s of all

@Agent⁠

s of the

@Company⁠

is presented in the form of a

@Request Table⁠

, where the columns contain various characteristics of these

@Request⁠

⁠

Description of fields

DIALOG ID —

@Dialog⁠

ID on the

@Platform⁠

BOT — the name of the

@Agent⁠

on the

@Platform⁠

REQUEST — the text of the

@Request⁠

TIMESTAMP — date and time when the

@Bot user’s Message⁠

was received, which is defined as a

@Request⁠

STATUS — recognition status: recognized/unrecognized. Implemented the ability to edit the

@Intent⁠

s’

@Training Dataset⁠

by pressing the button next to the recognition status. More:

Additional training of the Agent from the Analytics tab⁠

RESOLVED — the status of working with the

@Request⁠

: resolved / unresolved. If the

@Request⁠

has been analyzed, if necessary, added to the

@Training Dataset⁠

of the required

@Intent⁠

and further work with this

@Request⁠

is not required, for convenience, you can check the box.

INTENT — the

@Intent⁠

to which the response was assigned. When the

@Intent⁠

is unrecognized (status = unrecognized), this field has a dash. If the

@Intent⁠

to which the

@Request⁠

belongs was subsequently deleted — intent not found.

CONFIDENCE — confidence/threshold ratio. When the

@Intent⁠

is unrecognized (status = unrecognized), this field has a dash.

Sorting by fields DIALOG ID , TIMESTAMP , INTENT is possible .

The first click on the column to be sorted in descending order, the second click in ascending order. When sorted in ascending order by the INTENT column , first

@Request⁠

s with existing

@Intent⁠

s are displayed in alphabetical order, then

@Request⁠

s with deleted

@Intent⁠

s; When sorting in descending order,

@Request⁠

s with removed

@Intent⁠

s go first, then those with existing

@Intent⁠

s in reverse alphabetical order.

Applicable filters

Chat Data

The filters in this section are used to filter records based on the values of the CHANNELS and AGENTS fields .

⁠

CHANNELS: Multiple choice between

@End Channel⁠

s. When using this filter, only

@Dialog⁠

s in the selected channel(s) will be displayed in the list. Current

@End Channel⁠

List:

⁠

AGENTS: multiple choice between

@Agent⁠

s. When using this filter, only the

@Dialog⁠

s of the selected

@Agent⁠

s will be displayed in the list.

⁠

Dialog Data

The filters in this section are used to filter records by the values of the CREATION , DURATION , DIALOG ID, CHANNEL VISITOR ID fields.

⁠

CREATION: selection of the date and time interval for the creation of the

@Dialog⁠

. The date and time of the first message in the

@Chat⁠

is taken as the moment of creation of the

@Dialog⁠

, in the absence of an unfinished

@Dialog⁠

DURATION:

@Dialog⁠

duration filter. The criteria for creating and ending a

@Dialog⁠

are given above.

DIALOG ID: filter by

@Dialog⁠

ID on the

@Platform⁠

CHANNEL VISITOR ID: filter by

@channel_visitor_id⁠

. The search is performed by the Chat ID from the End Channel — this information is stored in the

@Channel Variables⁠

@channel_visitor_id⁠

and

@channel_chat_id⁠

Information in the Request Table

Description of fields

Applicable filters

Chat Data

Dialog Data

Want to print your doc?
This is not the way.

Try clicking the ⋯ next to your doc name or using a keyboard shortcut (

CtrlP

) instead.